Processing & Shipping Times

Please allow 2–3 business days, excluding Saturdays and Sundays, for your order to be mailed.

Once your order has shipped, tracking information will be emailed to you when available. Please allow up to 24 hours after shipment for tracking information to become active in the shipping carrier’s system.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete shipping address is provided, the following may occur:

1. Delivery delays may occur.
2. Additional shipping charges may be required to resend the package.
3. If the package is returned to Unique Apparel, the order may be refunded in accordance with our Returns & Refund Policy, less any applicable shipping charges.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

1. Check around your delivery location, including entrances, porches, mail areas, and other secure locations.
2. Ask household members or neighbors if they received or moved the package.
3. Contact your local post office or shipping carrier for additional assistance.

Once a package has been marked as delivered by the shipping carrier, the customer is responsible for securing the package.

Unique Apparel will be happy to assist by providing tracking information or supporting documentation when available. However, Unique Apparel cannot guarantee replacement or reimbursement for packages that have been confirmed as delivered by the shipping carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, you must notify Unique Apparel within 3 calendar days from the date the package is marked as delivered by the shipping carrier.

Please email info@uniqueapparell.com and include:

- Your order number
- A detailed description of the issue
- Clear photographs of the product received
- Clear photographs of the shipping box
- Clear photographs of the packaging

Approved claims will be handled in accordance with our Returns & Refund Policy.

Lost Packages

Unique Apparel is not responsible for packages that are lost after shipment, particularly when tracking information has been provided.

If your shipment appears to have been lost while in transit, please contact us at info@uniqueapparell.com as soon as possible. Unique Apparel will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

A replacement will not be considered until the shipping carrier has completed its investigation and confirmed the status of the package.

After the carrier’s investigation has been concluded, any decision regarding a replacement will be made at the owner’s discretion.